Customer Service Agent at LifeBank

LifeBank is a healthcare technology and logistics company based in Lagos, Nigeria. It is a health startup that facilitates the transmission of blood from labs across the country to patients and doctors in hospitals. It was founded in 2016 by Temie Giwa-Tubosun.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Lagos
Employment Type: Full-time

Job Description

• The CSA will be responsible for promoting LifeBank, by resolving clients issues professionally and managing large amounts of incoming calls
• He/She will work to grow the company’s client base, foster client relationships for LifeBank’s products and services.
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Requirements

• B.Sc or Higher Diploma in Social Science related course, Public Relations and Communication or any related discipline.
• 3 – 5 years work experience.

Salary
N70,000 monthly

Application Closing Date
21st April, 2023.

Method of Application
Interested and qualified candidates should send their CV to: team@lifebank.ng using the Job Title as the subject of the mail.

Note: Only qualified candidates residingin Lagos will be shortlisted.