Grievance Redress Mechanism Manager at Malaria Consortium

Malaria Consortium is one of the world’s leading non-profit organisations specialising in the comprehensive prevention, control and treatment of malaria and other communicable diseases among vulnerable and under privileged populations. We increasingly find our work on malaria can be effectively integrated with other similar public health interventions for greater impact and therefore expanded our remit to include child health and neglected tropical disease interventions.

We are recruiting a suitable candidate to join our team in the capacity below:

Job Title: Grievance Redress Mechanism Manager

Location: Abuja
Employment Type: This is a Temporary, full time vacancy

The Vacancy

  • Malaria Consortium is recruiting for a Grievance Redress Mechanism Manager  to join our team in Abuja, Nigeria.
  • The scope of the role is to be responsible for overseeing the management and resolution of grievances received from community members, beneficiaries, and other stakeholders related to Malaria Consortium’s Support to Malaria Elimination project in FCT, Nigeria. The role will be responsible for ensuring that all grievances are handled in a timely, fair, and effective manner and that feedback is provided to the relevant stakeholders.
  • The Manager will supervise the Assistant Communication Officer.

The successful candidate will have:

  • A Degree in a relevant field such as Social Sciences, Development Studies or related fields
  • Minimum of 5 years of experience in a similar role, with a proven track record of successfully managing grievance mechanisms.
  • Strong understanding of accountability principles and mechanisms for community-based programs
  • Excellent communication, interpersonal, and team management skills
  • Ability to work independently with minimal supervision.
  • Fluency in English, both written and spoken.

Competitive against market.

Application Closing Date
5th May, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online


  • We need to keep beneficiaries safe so our selection process reflects our commitment to safeguarding. Please find our Code of Conduct, Safeguarding Policy and Privacy Notice here.
  • This role is conditional of Malaria Consortium securing funding for this role.
  • Due to the nature of this role we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged.
  • This is a fixed term contract for the period of 3 years depending on funding.
  • To apply for this position you will need to have the right to work in Nigeria.
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