ABSTRACT: The study examined The Influence of Employee Motivation and Its Resulting Effects on the Organization Performance in Anchor Insurance Plc. The researcher observed that employees in various business organizations are not given the proper job incentives that will boast their working morals in increase productivity. For this purpose, the study was set to investigate into some of the motivational techniques by which employers can use to lure their subordinates to work optimally. In order to achieve these objectives, three research questions and hypothesis were formulated. Some related terms as used in this study were defined. Related book were reviewed for the study. The literature review was written under various sub-headings with a chapter summary. The survey design used for the study was the survey design which allow the research to interact personally and gather date from the respondents. The area for the study was Uyo Local Government Area of Akwa Ibom State. The population for the study comprises 50 staff of the institution which randomly selected to be used for the study.
A random sampling technique was used to select the institution and the respondents. The instrument adopted for the study was the “Motivational technique and Increased Productivity Questionnaire (MTIPQ)” which was designed by the researcher in two sections. Section A had personal data of the respondents and section B comprises 15 items that were formulated to reflect the research questions. The statistical tool used was the chi-square which test the influence one variable on the other. However, the null hypothesis testing shows that there exists a significant influence between motivational techniques in organization increase productivity. The second hypothesis also shows that employees and employers interpersonal relationship influences the productivity of workers. It showed that there is a strong significant influence between employers/employees interpersonal relationship and increased productivity. The third and final hypothesis result showed that conducive working environment has a significant influence on employees increased productivity of any given organization. Therefore it was concluded that employers motivational techniques has an influence on the productivity of workers in organizations.
The Influence Of Employee Motivation And Its Resulting Effects On The Organization Performance In Anchor Insurance Plc
1.1 Background to the Study
Today in a world of competitive corporate environment, every company – regardless of scales and markets is striving to gain competitive advantage(s), to perform better and to achieve productivity and effectiveness. In order to do that, it is important for an organization to clearly define its objectives, and to know how to do it well with the use of available resources. However, mentioning an organization’s resources, it is the human resources that fill all the gaps between each step to success. Personnel are the one who use their competencies and knowledge to provide support to the company as the way of achieving goals.
Organizations across the globe that consider their human resources as a central core of the business and continuously increase the level of their employees’ motivation and performance tend to be more effective (Adi, 2000, Anka, 1988, & Rothberg 2005). When one thinks about it, the success of any facet of the business can almost be traced to motivated employees. This is especially true and important in today’s turbulent and often chaotic environment where commercial success depends on employees using their full talents. The ability to attract, retain and develop talented employees is a key feature of a successful business.
In today’s world, most businesses, organizations and their managers are faced with numerous challenges. One of such challenges is in the area of management which refers to the utilization of resources effectively and efficiently in order to achieve an organizations goals and objectives. Some of these managerial challenges are obvious in matters concerning employees such as reimbursement, recruitment, performance management, training and career development, health and safety, benefits and motivation amongst others. The human resource is the most vital of all resources among other factors of production and the human capital is what distinguishes one organization from the other (Maimuna & Rashad, 2013).
Therefore, for organizations to survive and remain relevant and competitive, it is essential for them to be able to entice and maintain efficient and effective employees in a bid to enhance performance (Sunia, 2014). This study however is centered on the aspect of motivation and focuses on the effects of employee motivation on organizational performance.
Organizations require a number of resources, strategies and techniques in order to succeed. From capital, to a business site and to employees, all of these are essential for a business to work. While these components are significant, values, particularly motivation, is also recognized as a vital business element, especially in enabling organizational transformation and enhancement. Motivation permits the business owners and employees to be resourceful, responsible and productive in performing daily business tasks, which in turn helps in uniting the business with its consumers. By means of motivating the employees, managers are able to encourage them to work towards a common goal. This principle also helps the employees to become more productive, enabling enhancement and transformation to take place.
In Africa, Ouchi (2001) opined that, organizations would be more effective, efficient, flexible, committed and profitable as a result of an emphasis on trust, which goes hand in hand with productivity; less hierarchical and bureaucratic structure; a high level of worker involvement; all of which would create an employee and organization management. The overall success of an organization in achieving its strategic objectives relies heavily on the performance level of employees. Organizational performance is a function of ability and motivation, where ability is comprised of the skills, training and resources required for performing a task and motivation is described as an inner force that drives individual to act towards something. According to Flippo (2001), Organizational performance in institutions results in a more motivated work force that has the drive for higher productivity, quality, quantity, commitment and drive. He also concurs with Mondy (2007), who was of the opinion that it results in more positive approaches and benefits than other managerial perspectives.
According to Maurer (2001), the motivation of employee is an essential factor in enhancing employee job satisfaction and work performance which is directly associated to organizational achievement. Employees are a company‘s livelihood. How they feel about the work they are doing and the results received from that work directly impact an organization’s performance and, ultimately, its stability. For instance, if an organization’s employees are highly motivated and proactive, they will do whatever is necessary to achieve the goals of the organization as well as keep track of an organization performance to address any potential challenges. This two prong approach builds an organization’s stability. An organization whose employees have low motivation is completely vulnerable to both internal and external challenges because its employees are not going the extra mile to maintain the organization’s stability. An unstable organization ultimately under-performs.
The Influence Of Employee Motivation And Its Resulting Effects On The Organization Performance In Anchor Insurance Plc
1.2 Statement of the Problems
Motivation has been the focus of intensive research effort in recent times as a result of its contribution in enhancing employees’ performance towards organization performance. How well an organization motivates its workers in order to achieve their mission and vision is of paramount concern. It is obviously worrisome that organizations have encounter incessant insubordination and negative attitude to work by the employees. This nagging and distressing reality is not entirely regularly caused by employees. The managers of organizations do play a part to this worrisome reality which has seen some organizations lose their most enterprising employees, or seen their loyal workforce turn to recalcitrance, the development that has negatively affected the timely and sustained achievement of organizational objectives.
In Nigeria, the issue of motivation is not well incorporated into many organizations which have seen their performance and general output reduced drastically. Aluko (2014), organizations operating in Nigeria have not done enough to motivate its employees in areas of their welfare and incentive packages. The end result of this shows a negative attitude to work by employees which significantly affect the overall performance of the organizations. The expectation of motivational factors by employees from organizations has become very high in Nigeria especially in the Insurance, Manufacturing and Banking sectors and the negligence of these expectations by those organizations has resulted to a very turbulent environment for them, which has resulted in a negative work environment.
Jibowo (2007), organizations that wants to have a competitive advantage over its rival firms should give priorities to its employees. He stated that, improving the working condition reduces complaints and avoid negativism at work while increasing productivity towards organizational performance. Many organizations today in Nigeria, only give priority for profit making and general performance of the organization, while they neglect the working condition of its employees. Organizations solely with the aim of making profits without putting in place a good working condition for its employee will find it hard coping with other rivals who make employee a priority. This will result in a low productivity output by employees and thereby resulting in a negative effect of the overall set objectives of the organization. A negative working condition by organization will affects the quality of service from employee with a consequent effect on the degree of organizational performance and general output of the employee involved. Therefore, efforts to improve employee working condition will create satisfied employees with a positive effect on organizational performance and general output of the employee.
Adi (2000), in recent times, it is seen that motivation of employee is the key to organizational performance. Many organizations that are successful are traced down to how well their employees are being motivated. The ultimate goal of every organization in today’s world is profitability, while neglecting the human capital involved as the drivers to the accomplishment of organizational goal. Promotion is a vital motivational factor that is lacking in many of today’s organization. It has its own importance due to the fact that it carries with it a significant change in the wage package of an employee. Failure by organizations to incorporate promotion as a motivational factor will lead to a decrease in employee job satisfaction which will negatively affect the overall performance of the organization. When employees perceive that there are golden chances for promotion they feel satisfied for the respective place in the organization.
Finding ways to motivate employees can be a challenging prospect for employers, but it is also a necessary component of any successful business. When employees have an increased sense of motivation, they will often have greater job satisfaction and improved work performance and ultimately, when employees are highly productive, the entire organization reaps the rewards. This study therefore, sought to establish influence of employee motivation and its impact on organizational performance in Anchor Insurance Plc.