Client Service Officer at ShepherdHill Security Limited

ShepherdHill Security is an outstanding Security Company with a vision of positioning itself as the first and last name in security industry, by building a reputation that substantially outstrips its rivals.

We are recruiting to fill the position below:

Job Title: Client Service Officer

Location: Gbagada, Lagos
Employment Type: Full-time

Job Summary

  • The Client Service Officer is responsible for the overall management, servicing and profitability of the company’s clientele.
  • He/she will function as liaison officer between all company’s clients and the organisation.

Duties and Responsibilities

  • Serves as the primary point of contact for all clients.
  • Timely and prompt response to all the client/management Inquiries, queries and escalations
  • Liaise with the operation and BD team as necessary to address client needs and monitor client escalation processing to closure.
  • Coordinate with finance department on Receivables Engagements.
  • Review outstanding receivables two weeks after every quarter.
  • Service rate review engagement with clients.
  • Relationship Building – Calls to Client Representatives and courtesy visits.
  • Periodically contact clients to assess client satisfaction and opportunities for potential growth.
  • Spot Check on Client locations to Identify potential problems with client accounts before they occur and work with operations to eliminate future occurrences.

Skiills / Education Requirements

  • Minimum of a Bachelor’s Degree or HND in relevant field.
  • 3 – 5 years experience in similar roles in Securiy organisations.
  • Good oral and written communication skills.

Application Closing Date
25th April, 2023.

Method of Application
Interested and qualified candidates should send their updated Resume to: hr@shepherdhillsecurity-ng.com using the Job Title as the subject of the mail.

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